Careers

With equal footing in the music industry and travel/tourism/hospitality, Cloud 9 Adventures is an established company with an entrepreneurial spirit that takes putting on great events as seriously as we take strong coffee and cold craft brews. We work hard and we play hard, and we are always seeking self starters who are highly motivated and aren’t afraid to jump in with both feet! We listen to epic tunes on the Sonos – like, all the time. And there are sometimes four legged tail wagging employees to greet you at the door. If you see yourself here, check out the latest opportunities or send us your resume to be considered for future openings.

Open Positions

Thank you for your interest in joining the Cloud 9 Adventures team. Please submit your Resume and Cover Letter for consideration if you believe you are a good fit.

Digital Strategist

Location: Delray Beach, FL

Job Description:

Currently seeking a full-time Digital Strategist to join the team and work out of our Delray Beach, FL office. The right person for this position is knowledgeable and up-to-date on social media platforms, advertising, trends, best practices, and technologies. Candidates should be passionate about live music, tech savvy, self-motivated, a strong writer, and have incredible attention to detail.

Responsibilities:

  • Social Media Advertising
    • Create Strategy & Manage Advertising Schedule – Develop detailed Digital Advertising Budgets with consideration to phases of event cycle
    • Oversee Ad Campaigns – Define, track, and report on KPIs. Suggest targeting strategies and use analytics to set and manage campaign spends.
  • Social Media Content
    • Manage social content team, divide responsibilities between team members, meet regularly to review content calendar, and manage plan for creative needs.
    • Assist with monitoring and replying to comments on posts, sponsored posts, and ad campaigns.
  • Marketing Team Support
    • Work closely with Marketing Director, Creative Director, and the Marketing Team at large
    • Use announce schedule to plan social schedule and be up-to-date on announcements 
    • Participate in regular Marketing and Cloud 9 Adventures Team meetings

Qualifications:

  • Extensive knowledge of social media platforms, marketing, and advertising
  • Ability to work within a defined budget and get the best results out of spend
  • Ability to create budgets for social marketing campaigns
  • Adept at doing research and compiling reports in execution of marketing goals
  • Proficiency with Adobe Suite (Illustrator, Photoshop, InDesign, Premiere Pro) a plus
  • Exceptional copywriting, proofing & organizational skills
  • Ability to effectively manage and prioritize multiple projects at once
  • Proficient with Microsoft Office (Word, Excel, Power Point)
  • Strong verbal and written communication skills
  • Ability to thrive in a fast-paced environment
  • Ability to work independently and with a team
  • Experience with WordPress and MailChimp a plus
  • Some international travel required; must have (or be eligible for) a Passport

    Resume (Required):
    Cover Letter:

    Marketing Coordinator

    Location: Delray Beach, FL

    Job Description:

    Currently seeking a full-time Marketing Coordinator to join the team and work out of our Delray Beach, FL office. The right person for the position is passionate about live music, knowledgeable about a wide array of established and up and coming artists and social media platforms, is tech savvy, self-motivated, a good writer, and has incredible attention to detail. 

    Responsibilities:

    • Assist in the company’s overall marketing objectives – including developing and implementing marketing plans, projects & promotions
    • Manage Social Media Marketing and Advertising for multiple events on platforms such as Facebook, Twitter, Instagram, Youtube, and other online communities
      • Ability to create content and implement different strategies to develop & maintain rapport with each fan base
      • Ability to adapt to the tone/voice of each event
      • Effectively manage social media advertising spends and budgets
    • Generate written copy for social media, websites, and newsletter content
      • Edit and maintain websites using CMS
      • Create and edit email blasts
    • Work with Creative Director to design various collateral and graphics (including but not limited to website, digital, and print materials)
    • Work with event photographers to:
      • Collect photos and post event photo galleries
      • Manage real time posts from event
      • Organize and archive event photos
      • Create shot lists and ensure all aspects of events are being properly captured
    • Work with event videographers to:
      • Put together budgets, create deal points, execute contracts, and manage deliverables
      • Act as on-site video team liaison and manager
      • Organize and archive event footage
      • Create shot lists and ensure all aspects of events are being properly captured
      • Oversee communication between video team, bands and management to review and edit videos from initial draft to final approved version

    Qualifications:

    • 3 years experience in marketing / social media preferred
    • Ability to effectively manage and prioritize multiple projects at once
    • Strong verbal and written communication skills
    • Exceptional copywriting, proofing & organizational skills
    • Extensive knowledge of social media platforms, marketing, and advertising
    • Proficient with Adobe Suite (Illustrator, Photoshop, InDesign, Premiere Pro)
    • Proficient with Microsoft Office (Word, Excel, PowerPoint)
    • Knowledge of the music industry & vast array of artists, bands, DJ’s
    • Adept at doing research and compiling reports in execution of marketing goals
    • Ability to thrive in a fast-paced environment
    • Ability to work independently and with a team
    • Experience with WordPress and MailChimp a plus
    • Some international travel required; must have (or be eligible for) a passport

      Resume (Required):
      Cover Letter:

      Marketing / Design Intern

      Location: Delray Beach, FL

      Job Description:

      Join us and get some hands-on experience working in a creative, fast paced atmosphere while refining skills that will benefit a future career in Graphic Arts.

      This paid internship is open to any undergraduate/graduate student enrolled at a college or university. Candidates must demonstrate advanced graphic design skills including experience with Illustrator, Photoshop, and Premiere Pro. This program will involve working alongside the Creative Director as part of our Marketing Department to accomplish various projects throughout the length of the internship (minimum of three months). The right candidate is able to focus on multiple projects, learn quickly, and has excellent written and verbal skills.

      Responsibilities:

      • Work with Creative Director to design various collateral (website, digital & print materials)
      • Edit, organize, and produce graphics
      • Create short videos for web promotions
      • Content creation for social media
      • Contribute to brainstorming sessions and concept development for event marketing initiatives

      Qualifications:

      • Proficient with Adobe Suite (Illustrator, Photoshop, InDesign)
      • Proficient with video editing software (Premiere Pro and/or Final Cut Pro)
      • Proficient with various social media platforms
      • HTML/CSS coding a plus

        Resume (Required):
        Cover Letter:

        Guest Relations Manager

        Location: Delray Beach, FL

        Job Description:

        Currently seeking a full-time Guest Relations Manager to join the team and work out of our Delray Beach, FL office. The right candidate is a driven leader with solid experience in the hotel or travel industry. An events background is also a plus. Must have a passion for the guest experience, a strong background in customer service, and live in South Florida. We are looking for a management professional who will excite, engage, and motivate the Guest Relations team. This position is responsible for coaching the team at an individual level, as well as fostering a front facing culture inline with Cloud 9 Adventures’ hospitality standards.

        This position requires significant hands-on work in a web-based reservation system as well as implementing new customer service tools & techniques, carrying out policies, overseeing incoming and outgoing communications to our guests, and the minutiae that comes with managing a department.

        Responsibilities:

        • Lead a team of reservationists who are responsible for taking and maintaining 20,000+ reservations annually
        • Work alongside the VP of Sales & Travel to oversee and execute tasks within the Travel & Guest Relations teams
        • Daily oversight of reservations using a web-based reservation platform
        • Manage and oversee guest correspondence through a CRM platform
        • Enact established policies while keeping inline with the company culture
        • Manage guest loyalty program projects as needed
        • Hire & onboard new Guest Relations Team members
        • Strategize new customer service tools/techniques for fielding guest inquiries, issues, and special requests
        • Schedule and run weekly meetings with Guest Relations and Sales & Travel teams
        • Assess & improve website content while considering guest feedback
        • Oversee & direct guest communications via 3rd party platform
        • Event On-Site responsibilities include:
          • Fielding guest issues & escalating as necessary
          • Scheduling & managing on-site Guest Relations Team
          • Coordinating local event check-in help with Project Managers
          • Execution of on-site loyalty programs
        • Track PTO and other administrative needs of the department

        Qualifications:

        • 5+ years of front desk or customer service knowledge
        • 2+ years of experience in a management role
        • Some international travel with Passport is required
        • Creative problem solver
        • Positive energy + excellent customer service tactics
        • Excellent written + verbal skills
        • Organized + attention to detail
        • Passion for travel and guest experience
        • Experience with group travel, rooming lists, DMC’s and event management is preferred
        • CRM experience a plus (HelpScout, Zendesk)
        • Bilingual (Spanish) is also a plus

          Resume (Required):
          Cover Letter:

          Guest Relations Coordinator

          Location: Delray Beach, FL

          Job Description:

          Currently seeking a full-time Guest Relations Coordinator to join the team. This entry level position requires the candidate to be based in South Florida and work out of our Delray Beach, FL office. The right candidate is personable, energetic, and eager to learn. The ability to jump into a fast paced environment and work alongside a tight knit team is key. Must be comfortable multitasking on the phone and computer for the duration of your day. This position will give you hands-on experience working in a web-based reservation system and other 3rd party platforms used to help the team succeed.

          Cloud 9 Adventures looks for self-starters who have a passion for providing a fantastic guest experience, music, and adventure. Those in this role serve as the face of the company to our guests and should be upbeat and positive while providing the best customer experience possible.

          Responsibilities:

          • Bring your best to help the Travel Team manage and maintain 20,000+ reservations annually
          • Daily workflow will involve fielding & responding to emails, live chats, and phone calls
          • Daily use of CRM Platform, Web Based Reservation System, Excel, Google Drive, and Dropbox
          • Provide accurate event information to guests in a friendly, timely manner including but not limited to:
            • Available inventory including rooms and add on items
            • Payment terms including processing online transactions and adding fees
            • Reservation details including account creation, name changes and pre/post nights
            • Important travel details like airport/flight information and check in & check out details
          • Serve as the first line in resolving guest issues before escalating to a manager
          • Assist in collecting past due payments and/or missing reservation information
          • Event On Site responsibilities include:
            • Multi-day Guest Check In
            • Staff Check In
            • Guest Relations Desk Hours
          • Aid in content creation for websites and Travel Team email campaigns
          • Give creative input on event curated activities, theme nights, and loyalty programs
          • Lend a helping hand in fulfillment of online merch stores and other office projects as requested

          Qualifications:

          • Positive energy + excellent customer service tactics
          • Passion for travel and guest experience
          • CRM experience a plus (HelpScout, Zendesk)
          • Comfortable with Google Docs and Excel a plus
          • Attention to detail is a must
          • Excellent written + verbal skills
          • Well organized
          • International travel with Passport is required
          • Must be willing to travel for long periods of time over the Winter months
          • Bilingual (Spanish) is also a plus

            Resume (Required):
            Cover Letter:

            Project Manager

            Location: Delray Beach, FL

            Job Description:

            Currently seeking a full-time Project Manager to work out of our Delray Beach, FL office. The right person for this position is a proven leader with significant event management experience and an eye for detail. Candidates should be self-starters ready to take the reins of a portfolio of international concert vacations and manage the team responsible for designing and executing memorable experiences for our guests.

            Responsibilities:

            • Serve as the event planner and main liaison between the event and the venue (resort/cruise ship) specifically dealing with internal management, vendors, service providers and convention services managers to execute multi-day music events at resorts & on cruise ships.
            • Demonstrate impeccable organization in the creation, preparation and communication of operational plans, strategic initiatives, event design, décor, branding and site plans between our internal team, event staff and our venue.
              • Coordinate advance & logistics with all department heads including Production Director, Activities Director, Artist Relations Director, Merchandise, Safety & Medical, Site Operations, and Guest Relations.
              • Submit and maintain function requests from all departments and actively review Banquet Event Orders with the venue and all event departments involved to ensure all set ups are well thought out and coordinated.
            • Conceptualize event site layouts, decòr, photo opportunities and the overall look and feel of event spaces and coordinate the execution of such plans both internally and externally via sourcing vendors and designing build schedules.
            • Solicit and negotiate vendor contracts including two way radio rentals, golf cart rentals, event collateral, local providers (decór, portolets, pipe and drape, etc). Ensure that all agreements are structured in adherence to the budget.
            • Lead the event management and their staff on-site in order to execute the event as planned.
              • Regularly review operational plans with the venue
              • Walk through event setups with department heads and the venue
              • Communicate on the fly changes to all staff
              • Ensure the look and feel of the event is well implemented and maintained throughout the life of the event in tandem with the Site Operations team
              • Oversee the proper execution of all operational plans
            • Organize and facilitate Site Visits, including schedule coordination for key team members, international transportation planning and the creation & facilitation of engaging sessions to ensure each department is well advanced and plans are communicated across our team and to the host.
            • Regularly review operational plans and event designs with all stakeholders to identify areas of improvement and strategize accordingly.
            • Structure the Event Staff in accordance with the needs of each department and coordinate rooming allocations to ensure adequate staff for each event.
            • Coordinate event shipping logistics with all vendors including container scheduling, inbound/outbound trucking, obtaining necessary manifest and permits, as well as general warehouse management throughout the process.

            Qualifications:

            • 5 years of relevant event planning experience required, Hotel Convention Services experience a plus
            • Experience managing a team is required
            • Experience soliciting vendor proposals and working within a set budget
            • Multi-lingual preferred (English & Spanish)
            • Must have exceptional communication skills (written & verbal)
            • Ability to problem solve, work and remain confident under pressure, make decisions & make things happen with flexibility
            • Exceptionally organized and detail oriented
            • Exceptional communication skills to keep all parties informed of developing situations, changes in plans, and ensuring the managing partner and event management are informed of all decisions being made throughout the event.
            • Proficient with Microsoft Office (Word, Excel, PowerPoint), Google Drive and Dropbox
            • Proficient with Autocad & Vectorworks preferred but not required
            • Proficiency with Adobe Suite (Illustrator, Photoshop, InDesign) preferred but not required
            • International travel required (specifically in the winter months)
            • Must have (or be eligible for) a Passport

              Resume (Required):
              Cover Letter:

              Junior Bookkeeper

              Location: Delray Beach, FL

              Job Description:

              Currently seeking a full-time Junior Bookkeeper to work directly under the Finance Manager and assist with bookkeeping, financial, and administrative needs. This candidate should have a general background in accounting with a knowledge of bookkeeping and accounting principles. This position requires the full knowledge and experience of QuickBooks and Excel. This position will have a wide variety of tasks in this department with the ability to grow. The right candidate also currently lives in South Florida and is able to work out of our Delray Beach, FL office.

              Responsibilities:

              • Assist with accounts receivable and accounts payable for multiple accounts
              • Daily bank and credit card reconciliation for multiple accounts
              • Maintain an orderly filing system to support financial records
              • Assist with managing invoices from company departments for multiple events
              • Work with internal departments to collect payment due information
              • Assist with audits
              • Provide clerical and administrative support to management as requested
              • Keep track of office equipment and purchase new supplies as needed

              Qualifications:

              • Education and work experience in accounting and/or bookkeeping
              • Knowledge of QuickBooks and Microsoft Excel, and standard bookkeeping practices
              • Experience with reconciliations, specifically with banking and credit card statements
              • Ability to reconcile and balance accounts
              • Knowledge of data management and financial data analysis
              • Ability to multitask, meet deadlines and maintain accuracy in high volume work environment
              • Must be detailed oriented and highly organized
              • Ability to take direction and learn quickly
              • Positive attitude and enjoy working with others

                Resume (Required):
                Cover Letter: